Lumi Bride Frequently Asked Questions

Choosing Your Bridal Accessories

How do I choose the right wedding veil length?

Decide where you want the veil to end when you’re wearing your dress. A short veil can frame your shoulders, a fingertip veil can leave the lower skirt and train visible, and a chapel or cathedral veil can add a longer sweep. Measure from where the comb will sit in your hair to the point where you want the veil to end. Compare that measurement with the product listing, since length labels can vary.

Does my veil need to be longer than my dress train?

Choose a veil that extends past the train if you want it to frame the skirt. If you want the train fully visible, try a veil that ends well above it. At your fitting, spread out the train and take a full-length photo from behind to compare both looks.

Can I wear a veil with my hair down or in a low bun?

Yes. With loose hair, ask your stylist to test a hidden anchor for the veil comb. With a low bun, try the veil just above the bun for a fuller look or below it to show the shape of the bun. Bring your actual veil to the hair trial so you can check how securely it sits and practice taking it off.

Can I wear a hair vine, comb, headband, or tiara with my veil?

Yes. Try a vine or decorative comb beside the veil so it’s visible in side portraits. A headband or tiara can frame your face while the veil sits farther back. If you’ll remove the veil for the reception, ask your stylist to secure the pieces separately and practice the change at your trial.

Do I need a necklace with my wedding dress?

Earrings alone can work beautifully, especially with a high neckline, detailed lace, or a bow near your face. If you’re considering a necklace, take one photo with it and one with the same earrings alone. With a V-neck, try a pendant that sits inside the neckline. If your dress and veil already have pearls, try one pearl jewelry piece first and see how it looks in a full portrait.

Can I wear bridal gloves during the ring exchange?

Yes. If you’re wearing full-finger gloves, rehearse taking off the glove on your ring hand and decide who will hold it. With fingerless gloves, check that the trim or finger loop leaves enough room for the ring. You can also wear your gloves for portraits or the reception entrance.

Shipping and Orders

Do you offer free U.S. shipping?

Yes. Lumi Bride offers free standard shipping on orders delivered within the United States, with no minimum purchase. Shipping & Delivery

Will my order arrive before my wedding or hair trial?

Delivery estimates can vary by item and destination. If you’re ordering for a specific date, email support@lumibride.com before placing your order. Checkout dates are estimates. Arrival by a specific event date is guaranteed only if Lumi Bride expressly confirms it. Shipping & Delivery

How do I track my order? Why did only part of it arrive?

We’ll provide tracking information after shipment when it becomes available. Items from one order may ship separately, so you may receive more than one package or tracking update. There’s no additional standard shipping charge for split shipments. If tracking shows a delivery problem, email us with your order number. Shipping & Delivery

Can I change my shipping address or cancel my order?

If your address is incorrect, email support@lumibride.com as soon as possible. Address changes may be unavailable once fulfillment begins.

For a cancellation, email us within 48 hours of placing the order and include your name, order number, and the email address used at checkout. Your order is canceled once Lumi Bride confirms the cancellation. If fulfillment has already begun or the order has shipped, cancellation may be unavailable. Shipping & Delivery · Returns & Refunds

Returns and Refunds

How do I return an eligible item?

Email support@lumibride.com within 30 days of the date your order is marked delivered. Include your name, order number, the item you’d like to return, and the reason. Eligible items must be unused, unworn, and in their original condition, with original packaging and any included accessories where applicable.

Wait for return instructions before mailing anything. Customers cover return shipping for standard returns, including changes of mind. Returns & Refunds

Can I return earrings or a personalized item?

Earrings are excluded from standard returns after delivery for hygiene reasons. Personalized, customized, and made-to-order items are also excluded from standard returns. If any of these items arrive damaged, defective, or incorrect, contact us using the steps below. Returns & Refunds

What if my item arrives damaged, defective, or incorrect?

Email support@lumibride.com within 7 days of delivery. Include your order number, a description of the issue, and clear photos of the item and the problem. Include packaging photos when relevant. We’ll review the information and determine the appropriate next step. If we require the return of a confirmed damaged, defective, or incorrect item, you won’t pay the associated return shipping cost. Returns & Refunds

Do you offer exchanges, and how are refunds issued?

Lumi Bride does not currently offer direct exchanges. For a different color or style, follow the applicable return process for your eligible item and place a new order. Once we receive and inspect an eligible return, we’ll notify you of the refund status. Approved refunds go to the original payment method. Your payment provider may take additional time to post the refund. Returns & Refunds